Customer Success Manager II
3 weeks ago
As an RingLead Customer Success Manager, you will be an integral part of a growing team within the broader Customer Success organization. Strong candidates will have experience within cross-functional teams within the Consulting & Strategy and/or Customer Experience space. Furthermore, candidates will have the opportunity to make an impact and drive results and achieve business impact for our clients, while further developing your technical and data analysis skills along the way.
Working hours: 5:00 PM - 2:00 AM
Work location: 3 days from Chennai office
The responsibilities of this opportunity include:
Enable clients to maximize the benefits of their ZoomInfo partnership through best practices, innovative thinking and process improvementDevelop and leverage expertise in ZoomInfo’s data assets to act as an escalation point for bespoke customer solutionsSupport cross-functional teams from pre-sale through implementation, ensuring customers are extracting maximum value from data deliverablesWork cross-functionality with leadership and other key stakeholders across Zoominfo’s enterprise and strategic customersCreate and maintain artifacts such as templates for requirements documentation, statements of work and project plans to add scale and consistency across CXDrive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovationUse technical skills, problem solving and business knowledge to deliver custom datasets to clients that meet or exceed their expectationsFind creative solutions to problems when limited information is availableDrive independent tasks and report on next steps and action itemsManage multiple concurrent projects to completion with minimal guidanceContinually seek opportunities to increase customer satisfaction and deepen client relationshipsA successful candidate will have the following qualifications:
Client-facing experience, preferably in the strategic and or enterprise space3-5 years of professional experience with at least 1 year in a SaaS, delivery, or professional services environmentSalesforce experience requiredExperience with SQL, Microsoft Excel (formulas, pivot tables), or data analysis/visualization tools OR experience in a client service/support or technical advisory role (e.g. Solution Consultant/Architect, Technical Account or Implementation Manager, or equivalent).A passion for customer serviceHighly resourceful and a go-getter attitudeExcellent communication skills- oral, written, and visualHigh level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutionsProven ability to communicate with internal and external customers and all levels of management.Ability to effectively communicate technical information to non-technical audiences.Understand how to communicate difficult/sensitive information tactfullyAble to manage client expectations effectivelyAbility to travel as needed#LI-VG1
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