Cloud Success Manager

4 weeks ago

Chennai, India CoreStack Full time

Location: Chennai, India


Responsibilities:

• As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value.

• This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use CoreStack to address their cloud governance challenges

• Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption.

• Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives.

• Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI). Knowledge of services and their usage by Application teams.

• Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing CoreStack solutions.

• Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback.

• Working closely with CoreStack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of CoreStack.

• Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars. You are required to create knowledge-based articles, product tutorials and raising customer awareness.

• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.


Requirements:

• Relevant experience of between 8-12 years with minimum of 4 years in customer facing role.

• A proven track record in services and/or support management for a SaaS solution with at least 2 years working in a SaaS environment.

• Expertise in public cloud – AWS, Azure, and/or GCP with Associate level certification.

• Strong organization and presentation skills.

• Passion towards driving customer success

• Excellent customer relationship and communication skills

• The ability to manage and drive many high-priority tasks at the same time.

• Ability to collaborate with Sales teams


CoreStack offers:

• Competitive salary

• Competitive benefit package with appreciable equity

• Exciting, fast-paced and entrepreneurial culture

• Health insurance and other company benefits

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