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Customer Support Executive US Shift Kumbakonam

2 months ago

Kumbakonam, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
Job Description
  • We are seeking a detail-oriented and proactive Process Associate to join our team.
  • The ideal candidate will work during the US shift hours to support our operational processes, ensuring efficiency and accuracy in all tasks.
  • This role involves handling routine and non-routine tasks, providing exceptional service to our clients and stakeholders, and maintaining a high level of productivity.


RequirementsProcess Execution: Execute assigned processes according to standard operating procedures, ensuring accuracy and timeliness.
Data Entry and Management: Input, verify, and maintain data in relevant systems and databases, ensuring data integrity and confidentiality.
Issue Resolution: Identify and address any issues or discrepancies in processes, collaborating with team members and supervisors to resolve them promptly.
Reporting: Generate and review reports related to process performance, highlighting key metrics and areas for improvement.
Documentation: Maintain accurate documentation of processes, changes, and any issues encountered.
Communication: Liaise with other departments and teams to ensure smooth workflow and effective communication of process-related information.
Continuous Improvement: Participate in process improvement initiatives by providing feedback and suggesting enhancements to streamline operations.

BenefitsCareeer growth 

Requirements
Communication Skills, Problem-Solving Abilities,Customer-Oriented Attitude