Customer Support Associate US Shift Kumbakonam

2 weeks ago

Kumbakonam, Tamil Nadu, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time

Job Description

We are seeking a detail-oriented and proactive Process Associate to fill this role. The ideal candidate will work during the US shift hours to support our operational processes, ensuring efficiency and accuracy in all tasks.

This role involves handling routine and non-routine tasks, providing exceptional service to our clients and stakeholders, and maintaining a high level of productivity.

Key Responsibilities

  • Process Execution: Execute assigned processes according to standard operating procedures, ensuring accuracy and timeliness.
  • Data Entry and Management: Input, verify, and maintain data in relevant systems and databases, ensuring data integrity and confidentiality.
  • Issue Resolution: Identify and address any issues or discrepancies in processes, collaborating with team members and supervisors to resolve them promptly.
  • Reporting: Generate and review reports related to process performance, highlighting key metrics and areas for improvement.
  • Documentation: Maintain accurate documentation of processes, changes, and any issues encountered.
  • Communication: Liaise with other departments and teams to ensure smooth workflow and effective communication of process-related information.
  • Continuous Improvement: Participate in process improvement initiatives by providing feedback and suggesting enhancements to streamline operations.

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