Custome Support Manager

3 months ago


Noida, India DigitalCube Consultancy Full time
Customer SupportManager

Experience:8 Years Shift time: UKShift (2 PM to 11 PM)
Location:Noida WFO
Education:B.Tech/ MCA/ BCA
Employment Type: Full TimePermanent

JobDescription:

You will be responsible for managing the teams consisting of L1/L2support specialists to ensure our customers receive assistancerelated to technical aspects of the products and services. We arelooking for a motivated and experienced support manager to lead oursupport efforts. You will be responsible for driving superiorcustomer support to our clients through policies procedures andsetting of goals. You will be uptodate on industry products andtrends and train staff accordingly. The ideal candidate willpossess very good knowledge about the US Market with provenexperience working in a customer support position show excellentleadership and interpersonal skills have great communication skillsand be a role model and mentor to staff.

Responsibilities:

Managing the customer support departments daytoday functions.
Responding to escalated customersupport issues.
Implementingcustomer support processes to enhance customer satisfaction.
Formulating and revisingcustomer support policies and promote their implementation.
Informing the team of all newinformation related to products procedures and trends.
Assessing support statistics andpreparing detailed reports on the findings.
Overseeing and evaluating theteams ongoing training efforts.
Delivering performance evaluations and following the disciplinaryprocess according to company policy.
Managing the budget of thecustomer support department.

Requirements:

Understanding of compliances andprotocols.
Prior experience in amanagerial or supervisory role will be advantageous.
Topnotch oral written andinterpersonal abilities.
Welldeveloped arbitration skills with the ability to remainimpartial.
Affinity formultitasking with precision.
Capacity to accept and utilize constructive criticism.
Alignment with our companysvalues

CustomerSupport Manager Experience: 8+ Years Shift time: UK Shift (2 PM to11 PM) Location: Noida, WFO Education: B.Tech/ MCA/ BCA EmploymentType: Full Time, Permanent Job Description: You will be responsiblefor managing the teams consisting of L1/L2 support specialists toensure our customers receive assistance related to technicalaspects of the products and services. We are looking for amotivated and experienced support manager to lead our supportefforts. You will be responsible for driving superior customersupport to our clients through policies, procedures, and setting ofgoals. You will be up-to-date on industry products and trends, andtrain staff accordingly. The ideal candidate will possess very goodknowledge about the US Market with proven experience working in acustomer support position, show excellent leadership andinterpersonal skills, have great communication skills, and be arole model and mentor to staff. Responsibilities: Managing thecustomer support departments day-to-day functions. Responding toescalated customer support issues. Implementing customer supportprocesses to enhance customer satisfaction. Formulating andrevising customer support policies and promote theirimplementation. Informing the team of all new information relatedto products, procedures, and trends. Assessing support statisticsand preparing detailed reports on the findings. Overseeing andevaluating the team's ongoing training efforts. Deliveringperformance evaluations and following the disciplinary processaccording to company policy. Managing the budget of the customersupport department. Requirements: Understanding of compliances andprotocols. Prior experience in a managerial or supervisory rolewill be advantageous. Top-notch oral, written, and interpersonalabilities. Well-developed arbitration skills with the ability toremain impartial. Affinity for multitasking with precision.Capacity to accept and utilize constructive criticism. Alignmentwith our company's values

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