Manager - Risk Management

4 weeks ago

Gurugram, India American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Team Description

The GMNS Analytics team is responsible for overseeing analytics, data products and platforms specific to the Global Merchant & Network Services (GMNS) business. Our team is dedicated to helping American Express leverage enterprise-wide capabilities and assets to strengthen our integrated network and become an essential part of our customers’ digital lives. We directly support and strengthen our network of merchants by maintaining and enriching Amex closed loop merchant data, executing scaled and bespoke insights and analytics to drive merchant and partner marketing and operations, and identifying prospective merchants and suppliers to bring into our integrated network.

Role Description

Reporting to the Director of GNS Analytics, the Manager will provide insights and analytics that support network strategy and opportunities, policy and product decision analytics to increase the impact for our network partners. You will be the critical member of team focused on growing data-driven decision making across the GNS business. The team will work closely with internal stakeholders across the globe to scope, structure and deliver complex analytic projects providing insights to partners as well as internal Amex teams. The ideal candidate has a strong analytics background with experience working within the network or merchant business.

KEY RESPONSIBILITIES:

Prioritize analytics needs among 100+ Acquiring and Issuing bank partners in 90+ countries. Identify and develop new analytics solutions to address emerging analytic needs Leverage existing AXP data and analytics capabilities to improve performance on several metrics: Merchant coverage, DBV, Cards in force, Billed business, and Profitability Provide thought leadership across the key functional priorities to develop scaled insights products for enterprise efficiency and expedited data insights to stakeholders Collaborate with other Blue Box Analytics teams to develop new analytics solutions Strategic planning acumen to effectively translate leadership vision into executable strategies and measurable initiatives Lead, Mentor & Build a high performing and highly engaged team with diverse talent. Contribute to recruiting top talent for the team and for GMNS India

SKILLS AND ATTRIBUTES:

PRODUCTS & ANALYTICS:

Degree in Business, Finance, Statistics, Computer Science, Economics, Mathematics or equivalent experience in a similar business and 4+ years post-qualification experience in an analytics role. Excellent knowledge of and experience with SAS, SQL, Python, R encompassing data manipulation and data mining techniques. Strong and current grasp on Big Data, business intelligence solutions and 3rd party and digital data sources. Ability to innovate and identify new insights based on a variety of data sources. Previous experience with in any of the following areas a plus:

oCard Networks like Visa/MasterCard

oMarketing Analytics or Risk Management

CONSULTATION:

·Ability to support regional business teams to ensure optimal understanding of analytical solutions.

·Ability to collaborate with Business Development and Marketing colleagues in partner facing situations where detailed explanation of analytical outputs or concepts is required.

Ability to liaise with internal stakeholders within the GMNS organization and provide strategic inputs for key business decisions. Excellent verbal and written communication skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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