Implementation Analyst

4 months ago

Pune, India Fiserv Full time

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10341223 Date posted 07/23/2024 End Date 08/06/2024 City Pune State/Region Maharashtra Country India Location Type Remote

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Analyst (BA - Banking) - Pune Location

Work Location - Pune

Experience - 8-15 Years

Shift Timing - 2:00 PM - 11:00 PM IST

Job Description *

What does a successful Implementation Analyst do

As an IA, you will be responsible for onboarding and rolling out of new clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. 

What you will do:

IA will perform implementations for Fiserv’s clients via telephone, e-mail, and web-based contact channels. 

Deliver professional and timely client/internal communications regarding current implementation/support cases. 

IA will thoroughly track, organize, and document all product and support related activities. 

IA will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices. 

Handle mission critical projects during and after implementation. 

Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers. 

Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.

Discuss technical issues with business analysts and developers.

Recreate problems locally and identify underlying defects.

Perform technical evaluation of the defects.

Understand the impact of changes across the application.

Perform other duties as assigned.

What you will need to have:

6-10 years of relevant experience

Financial industry experience

Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.

Analytical skills to assess client business needs, identify solutions, and manage requirements.

Work on multiple projects in parallel.

Excellent communication skills including written and verbal.

Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail

Proficient in computer systems and personal computer use

Knowledge of business methods and practices in the financial services industry is highly desirable.

Ability to work independently and collaboratively.

Creative problem-solving skills

Strong analytical and troubleshooting abilities.

Shift Timing - 2:00 PM - 11:00 PM IST

Basic Qualifications:

Bachelor’s degree in information technology/science or related fields

6-10 years proven experience with client implementations / services, dealing with internal and external clients.

Good troubleshooting skills & communication skills

Demonstrated planning skills.

What would be great to have

Ability to exercise appropriate judgment/decision making skills to ensure client success.

Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority.

Work with internal teams on process improvements.

Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.

Incumbents may coach, cross-train, strain, assist, and in general help others as assigned.

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