Implementation Consultant

5 days ago


Pune, Maharashtra, India Fiserv Full time

About the Job

We're seeking a talented Implementation Analyst to join our team at Fiserv. As an Implementation Analyst, you will be responsible for performing remote and/or on-site software implementations and providing follow-up product support for Fiserv's clients via telephone, email, and web-based contact channels.

Key Responsibilities:

  • Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
  • Deeply track, organize, and document all product implementation and support related activities.
  • Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies.
  • Perform other duties as assigned.

Requirements:

  • Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field
  • Equivalent work experience may be substituted.
  • Minimum # years' experience required: 2+ years in customer facing projects, client support role, or IT service industry.
  • Experience with financial wires, risk and fraud tied to financial wires is a plus.
  • Experience with Fed Now and/or Real Time Payments is a plus.
  • Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments.
  • Experience with peripheral deployments.
  • Basic understanding of data communications and LAN/WAN
  • Previous customer service experience

What We Offer:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.



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