Implementation Specialist

1 week ago


Pune, Maharashtra, India Fiserv Full time

About the Role:

Fiserv is seeking an experienced Implementation Analyst to join our team. As an Implementation Analyst, you will be responsible for onboarding and rolling out new clients on our standard integration platform. You will work directly with clients to perform implementations, consult on the product suite, and discuss application design.

Key Responsibilities:

  • Perform implementations for Fiserv's clients via telephone, email, and web-based contact channels.
  • Deliver professional and timely client/internal communications regarding current implementation/support cases.
  • Track, organize, and document all product and support related activities.
  • Develop and maintain a full understanding of Fiserv products and services.
  • Stay abreast of relevant industry trends and best practices.

Requirements:

  • 6-10 years of relevant experience.
  • Financial industry experience.
  • Strong self-motivation with excellent time management skills.
  • Analytical skills to assess client business needs, identify solutions, and manage requirements.
  • Excellent communication skills, including written and verbal.
  • Proficient in computer systems and personal computer use.

Preferred Qualifications:

  • Knowledge of business methods and practices in the financial services industry.
  • Creative problem-solving skills.
  • Strong analytical and troubleshooting abilities.


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