Solution Consultant
4 months ago
Passionate people. Loyal clients. Leading solutions.
Founded in 1989, IDeaS Revenue Optimization which is part a SAS company, is the premier provider of Pricing, Forecasting and Optimization solutions and services. Also is the world’s leading provider of revenue management software and services.
Acquired in 2008 by SAS, the leader in business intelligence and analytics, IDeaS enables global organizations such as leading hospitality; travel and transportation companies to understand anticipate and react to consumer behaviour in order to optimize company-wide revenue and profits.
With over 30 years of expertise, IDeaS delivers revenue science to more than 22,000 clients in 152 countries. Combining industry knowledge with innovative, data-analytics technology, IDeaS creates sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can trust. Results delivered. Revenue transformed. Discover greater profitability at ideas.com.
Website :
Now we just need you
As a Solution Consultant on the Client Support Specialist Team, and you will Report To Sr Director, Technical Support - CSS at Pune Location.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS are proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
What you’ll be doing...
Summary:Provides advanced level of subject matter expertise to the organization and Clients in relation to the excellent deployment, support and usage of IDeaS products and services. Utilizes strong hospitality domain knowledge and experience in revenue management to provide consultative understanding of client needs in relation to problems or opportunities. Defining, documenting, and presenting the appropriate IDeaS software and service solutions.
Primary Responsibilities:
Demonstrate deep knowledge and expertise in IDeaS Solutions, encompassing configuration, functionality, and troubleshooting, to support:Complex deployment plans.Optimal configuration and usage of IDeaS' solutions.Escalation, arbitration, problem resolution, and guidance.Maintenance of high client satisfaction results.Collaborate on special projects to drive excellent service to our clients. Partner with Client Operations and the Global Accounts team to support:Overall client satisfaction.Clarity in client executive meetings regarding IDeaS products and associated value propositions.Identification of opportunities and risks for the account.Designing paths for clients implementing new products/services or transitioning between IDeaS products.Communication/documentation related to technical topics.Efficient demos where in-depth knowledge is required to successfully position the value of IDeaS solutions. Proactively collaborate with Solution Engineers, Product Management, and Client Account and Operations teams to ensure a smooth client experience. Perform any other reasonable duties as assigned and required by the company.What you’ll bring to us…
Knowledge, Skills and Abilities
Possess a minimum of 5 years of client-facing experience in the hospitality and revenue management sector, with a proven track record of over 3 years utilizing automated revenue management systems. Demonstrate a comprehensive understanding of PMS (property management systems), CRS (central reservation systems), Channel Management, and other hotel systems. Proven experience in managing onward distribution is essential. Showcase adeptness in gathering requirements from diverse stakeholders and delivering recommendations to executive audiences within the hospitality industry, spanning corporate, ownership, and property levels. Exhibit a profound passion for contributing to the success of leading hotels and chains by effectively leveraging revenue management opportunities. Proactively collaborate with Solution Engineers, Product Management, and Client Account and Operations teams to ensure a seamless client experience. Possess excellent problem-solving, organizational, decision-making, written, oral, and interpersonal skills. Demonstrate a strong knowledge of system integration data flow and capabilities. Proven technical and business acumen with the ability to communicate solutions to clients and represent IDeaS as an expert. Ability to effectively demonstrate, communicate, and document the value proposition of IDeaS products and services. Comfortable in gathering requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property levels). Fluent in reading, writing, and clear communication in English. Effective presentation and public speaking skills. Strong facilitation and communication skills. Ability to work both independently and collaboratively as part of a team. Willingness for international travel as per business requirements/management discretion, ranging from 20% up to approximately 60%.Preferences:
Working knowledge of using IDeaS products Experience working with international hotel chains as well as local hotel chains and independents. Multi/Bi-lingual.Other:
Work is typically performed in an office environment, using simple, easy muscular movements, involving only the handling of light materials, tools, or equipment in easy work positions, and with no special speed requirements or long stretches of exertion. Vision requirements for this job include close vision and the ability to adjust focus.Equivalent combination of education, training, and relevant experience may be considered
"This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities or requirements."
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
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