Technical Support

2 months ago


Mumbai Suburban, India Vertoz Full time
Whatwewant:
Weare seeking a proactive and detailoriented Technical SupportSpecialist to join our team. This role involves providing topnotchtechnical support for our products and services including WebEmailHosting Domain Name Registrations andmore.

Whoweare:
Vertoz(NSEI: VERTOZ) an AIpowered MadTech and CloudTech Platform offeringDigital Advertising Marketing and Monetization (MadTech) &Digital Identity and Cloud Infrastructure (CloudTech) caters toBusinesses Digital Marketers Advertising Agencies DigitalPublishers Cloud Providers and Technology companies. For moredetails please visit our websitehere.
Whatyou willdo:
Participate in 24x7shifts
Monitor the stability of our products with various internaltools
Handling Technical Support for all our solutions such WebEmailHosting (cPanel & Plesk Control Panels) Domain NameRegistrationsetc
Provide prompt support via tickets live chat or onCall.
Troubleshooting a variety of technical issues customers are havingwith their plans andservices.
Perform miscellaneous duties asassigned.
RequirementsBachelors in BSc IT Computer ScienceEngineer
Proven experience in a technical support or customer service rolepreferably with experience in web hosting domain registration orrelatedfields.
Excellent verbal and written communication skills with a focus onclear and effective interaction withcustomers.
Strong analytical and problemsolving abilities with the capacity totroubleshoot and resolve issuesefficiently.
Collaborative attitude with a willingness to assist colleagues andcontribute to a positive teamenvironment.

BenefitsNo dresscodes
Flexible workinghours
5 daysworking
24 AnnualLeaves
InternationalPresence
Celebrations
Teamoutings

Participate in 24x7 shifts Monitor the stability of our productswith various internal tools Handling Technical Support for all oursolutions such Web-Email Hosting (cPanel & Plesk ControlPanels), Domain Name Registrations, etc Provide prompt support viatickets, live chat or on Call. Troubleshooting a variety oftechnical and non-technical issues customers are having with theirplans and services. Perform miscellaneous duties asassigned.

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