Customer Service Supervisor

4 months ago

Gurugram, India Agilent Full time

Description

Manages customer service personnel and provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development/negotiation/administration. Plans, organizes, directs and controls the activities and staff required to provide solutions, consulting and controls to one or more defined business areas or processes. Develops organizational strategies to align with those of our external customers/industries/markets and internal business partners. Responsible for and measured on customer satisfaction goals.

Requires basic people and process management skills.

Understands roles, responsibilities, and resource requirements of subordinate team.

Develops and executes tasks and procedures required to support tactical business plan.

Establishes and maintains process controls.

Autonomy to resolve day to day challenges resulting from changes to processes, employee schedules, or resources.

Manages conflicts arising within or escalated from team or others.

Interprets, administers, executes policies/ procedures.

Enables team to meet organizational goals and deliverables.

First level manager.

Assigns tasks, directs, and monitors work of subordinate Individual Contributor A (ICA) employees.

Collaborates internally and externally on matters related to organizational goals or processes.

Leads projects or initiatives within team.

Qualifications

May require Associate Degree or higher education/specialized training/certification, or equivalent combination of education and experience.

Typically, 0 to 3 experience formally or informally leading people, projects and/or programs for entry to this level.


Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Customer Service

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