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Associate - Digital Product Management

3 months ago

Gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description

As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since were committed to becoming the worlds most respected service brand, we continually strive to deliver the best possible service to our customers all around the world.

Global Commercial Services (GCS) provides a range of card programs, lending solutions and expense management tools to help companies around the world manage almost all the facets of their business spending - from travel and meetings to everyday office supplies and raw materials. These solutions deliver several benefits to our customers including increased visibility into their business spending, added control, improved efficiency, and cost savings. GCS continues to be a fast-growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization. The Global Commercial Card team within GCS, is instrumental in ensuring achievement of these objectives.

The listed job is an exciting opportunity for supporting the Commercial Card organization and be a part of the Client Insights & Data Products team based in India. This team supports the Global and Large Market (G&L) clients of American Express across the globe. With the changing needs of our G&L customers and rapidly evolving competitive dynamics, this team is designed with the following objectives in mind:

Re-position GCS as industry thought leaders in core areas as travel resumes, clients are increasingly focused on sustainability, digitization of expense processes, and optimization of their travel and expense programs. Elevate and expand client relationships leverage the power of data, insights, and strategic advisory to empower our field colleagues and enhance relationships with our valued customers. Scale our offerings to serve more clients create a unified product line to support core customer needs and deliver it through both digital and bespoke channels to maximize reach. The candidate will be part of the Digital Product Management team of the Client Insights and Data Products (CIDP) team reporting to a product manager or director and will help with Go-To-Market and Communications strategy and operations for successful launch and management of products

Purpose of the Role:

Execution of GTM Strategy and Product PMO Guide Product Managers through GTM Process Develop and Maintain Product Roadmap Develop and Implement Communication Strategy Product Socialization Drive Product Adoption Launch Process Optimization Develop and Maintain Enablement Content Provide Sales Support

Key Responsibilities:

Identify bottlenecks and inefficiencies in GTM processes and work to streamline operations. Implement best practices and leverage technology to enhance productivity Monitor product usage and provide recommendations to drive user engagement Develop training materials, playbooks, and sales enablement content to ensure sales teams are well-equipped with product knowledge Provide ongoing support to sales teams by delivering product demos, answering queries, and ensuring they have access to the latest marketing collaterals and product updates Serve as a liaison between various departments to ensure smooth execution of the GTM plan. Regularly communicate with stakeholders to align objectives and resolve issues Coordinate with marketing POCs or agencies to develop communication collaterals like product decks, one-pagers, FAQs, banners, tutorial videos etc Align with stakeholders to develop and maintain product launch roadmap Collaborate with product, marketing, PMO, legal, compliance, engineering, and sales on GTM planning and execution

Minimum Qualifications:

2+ years of relevant work experience Prior experience working as PO/ PM/PMO Strong stakeholder management and collaboration across multiple teams in Product management, Marketing, compliance/legal and third parties to drive results and business outcomes Strong story telling skills, leadership communication, influencing skills. Self-starter, takes initiative, able to handle ambiguity and find logical steps to move forward Prior experience in GTM strategy, operations, and communications Puts enterprise thinking first, connects the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues, and shareholders Lead with an external perspective, challenge status quo, and bring continuous innovation to existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Preferred Qualifications:

Bachelors Degree or equivalent degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Finance or Operations Research preferred, his role may be subject to additional background verification checks Preference to MBA and Post graduate candidates Good knowledge of GCS Business, expertise in T&E industry domain preferred Prior experience business travel and corporate credit Card industry Prior experience in digital product development/management, analytics and client facing role preferred

Functional / Technical Skills:

Project Management Communication Skills Strategic Thinking Problem-solving Marketing Acumen Analytical Skills Attention to Detail

Platforms:

JIRA Rally Seismic Salesforce

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.