Campus Manager

3 weeks ago


New Delhi, India IIDE Full time

Why IIDE:

At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries, performance-based incentives, and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives.

About the Role:

As the Manager of Student Success & Campus Operations at IIDE Delhi, you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience. This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.

What You'll Do:

  • Department Management:

    • Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.

    • Ensure smooth administrative operations and high team performance to maintain an excellent student experience.

  • Student Journey Management:

    • Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.

    • Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.

  • Escalation and Scheduling:

    • Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.

    • Maintain high feedback scores and balance faculty needs while adhering to cost management directives.

  • Collaboration and Training:

    • Collaborate with the program head to implement training strategies for all programs.

    • Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.

  • Process Optimization:

    • Implement efficiencies through automation to improve student and faculty management.

    • Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.

  • Event Management:

    • Plan and execute key academic events, such as orientation and convocation.

    • Deliver engaging presentations to students and faculty, fostering a positive educational environment.

  • Additional Duties:

    • Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.


Requirements

Who You Are:

  • Qualifications:

    • 7-10 years of experience in student-facing or customer service roles.

    • Preferred age range: 32-40 years.

    • Proven leadership experience in ed-tech or student-centric environments.

    • Successful track record of managing teams of 10-15 individuals.

    • Strong analytical problem-solving skills with a vibrant and optimistic mindset.

    • Demonstrated ability to handle challenging situations and ensure an exceptional student experience.

  • Should Have:

    • Experience in implementing process efficiencies and automation in educational settings.

    • Familiarity with student retention strategies and academic event management.

    • Effective collaboration with cross-functional teams.

  • Nice to Have:

    • Experience in digital marketing education or related fields.

    • Advanced problem-solving skills with a focus on innovative solutions.

    • Additional certifications or training in student management or educational leadership.




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