Campus Operations Manager

1 month ago


Delhi, Delhi, India IIDE Full time
About the Role

We are seeking a highly skilled and experienced Campus Operations Manager to join our team at IIDE Delhi. As a key member of our student success and campus operations team, you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience.

Key Responsibilities:

  • Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
  • Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
  • Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.
  • Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.
  • Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
  • Collaborate with the program head to implement training strategies for all programs.
  • Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
  • Implement efficiencies through automation to improve student and faculty management.
  • Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
  • Plan and execute key academic events, such as orientation and convocation.
Requirements

We are looking for a candidate with:

  • 7-10 years of experience in student-facing or customer service roles.
  • Proven leadership experience in ed-tech or student-centric environments.
  • Successful track record of managing teams of 10-15 individuals.
  • Strong analytical problem-solving skills with a vibrant and optimistic mindset.
  • Demonstrated ability to handle challenging situations and ensure an exceptional student experience.

Preferred qualifications include experience in implementing process efficiencies and automation in educational settings, familiarity with student retention strategies and academic event management, and effective collaboration with cross-functional teams.



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