Campus Operations Manager
4 weeks ago
IIDE is seeking a highly skilled and experienced Campus Operations Manager to join our team in Delhi. As a key member of our student success and campus operations team, you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience.
This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.
Key Responsibilities:
- Department Management: Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
- Student Journey Management: Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.
- Escalation and Scheduling: Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
- Collaboration and Training: Collaborate with the program head to implement training strategies for all programs.
- Process Optimization: Implement efficiencies through automation to improve student and faculty management.
- Event Management: Plan and execute key academic events, such as orientation and convocation.
Requirements:
- Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals.
- Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams.
- Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions.
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