Junior Technical Support Executive

2 weeks ago

Navi Mumbai, Maharashtra, India Jibe Development Services Full time ₹ 1,80,000 - ₹ 3,00,000 per year

[ Please note the salary for this role is fixed. It's 240,000 Yearly CTC. In hand you will get Approx. 16,000/- Monthly. Except this also you will get PF, ESIC(Health insurance benefit & 7000 Bonus once you complete 1 Year in this organization. After completion of 1 Year you will get eligible for appraisal according to your performance.

Position - Technical Support Executive

Qualifications and Skills

  • Computer Science Graduates / Freshers B.E or B.Tech or B.SC in Computer Science who are looking for their 1st job in a reputed MNC are eligible to apply for this post .
  • Excellent Fluency in written and spoken English is the key parameters for this job role along with strong computer skills .
  • Excellent typing skills
  • Self-motivated, independent and meticulous with an eye for detail.
  • Team player with good interpersonal and communication skills

Job Responsibilities

  • Assist JiBes Support Team to provide support to vessels / remote offices related to IT hardware/software for office/vessel users.
  • Translation of business complexities or issues received to internal functional subgroups and vice versa.
  • Troubleshooting and diagnosing of non-defined/underlying root cause of the issues
  • Manage user administration for JiBe Internal access rights along with On-boarding of new clients user base.
  • Analyzing various aspect of PMS and other JiBe modules and prepare document as per the need.
  • Understanding and documenting client requirements
  • Analyzing gaps between the user requirements and JiBe features and provide input to the JiBe team
  • To test/check functional aspects of modules developed by JiBe team and produce desired report/outcome.
  • Contribute in training to internal/external JiBe users on PMS and related modules whenever required
  • To create software related documents. (Software feature documents, Help documents, FAQs, Workflow documents etc) as per the requirement of the team

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