Guest Relations Manager
24 hours ago
A Guest Relation Manager (GRM) is responsible for ensuring that guests have a pleasant and memorable experience. They act as the bridge between the guests and the management, addressing concerns, providing assistance, and maintaining high standards of customer service.
job role:
- Greet and welcome guests warmly, ensuring they feel valued.
- Handle guest check-in and check-out processes smoothly.
- Address guest inquiries, requests, and complaints promptly and effectively.
- Coordinate with different departments (housekeeping, F&B, front office, etc.) to meet guest needs.
- Maintain guest profiles and preferences for personalized service.
- Oversee VIP and special guest arrangements.
- Monitor guest satisfaction through feedback, surveys, and reviews.
- Train and supervise guest relation executives/assistants.
- Ensure company service standards and hospitality protocols are followed.
- Handle escalations and resolve service-related issues professionally.
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Food provided
Work Location: In person
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