Director of Operations Call Center Auto Parts

1 day ago

Coimbatore, Tamil Nadu, India Cloud Pros Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Were looking for a hands-on Director of Operations to lead our fast-paced call center supporting used auto parts and telecom sales. You'll drive sales performance, streamline operations, and deliver an exceptional customer experience.

What You'll Do:

  • Lead daily call center operations and teams
  • Boost sales conversions and customer satisfaction
  • Manage KPIs, training, and quality standards
  • Oversee workforce planning and budgets

What You Bring:

  • 8+ years in operations leadership (3+ in call centers or sales)
  • Strong track record in sales, customer service, and team management
  • Data-driven decision-making and process improvement skills

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