Team Lead Telecom Sales Call Center

4 days ago


Coimbatore, Tamil Nadu, India Cloud Pros Global Full time ₹ 8,00,000 - ₹ 12,00,000 per year

At Cloud Pros Global, were redefining connectivity across India. As a leading telecom provider, we deliver high-speed broadband, mobile, and enterprise solutions to millions. Our Coimbatore call center is the heartbeat of our customer engagement—and we're looking for a passionate Team Lead to drive performance, inspire excellence, and grow with us.

Key Responsibilities

  • Supervise and mentor a team of 10–15 sales agents focused on outbound and inbound telecom sales.
  • Drive daily, weekly, and monthly sales targets across broadband, mobile, and bundled services.
  • Monitor call quality, conversion rates, and customer satisfaction metrics using CRM and analytics tools.
  • Conduct regular coaching sessions, performance reviews, and skill-building workshops.
  • Resolve escalated customer issues with professionalism and urgency.
  • Collaborate with Sales Managers and Marketing to align campaigns and promotions.
  • Ensure compliance with TRAI regulations and internal quality standards.

Qualifications

  • Bachelor's degree in Business, Communications, or related field.
  • Minimum 3 years of experience in telecom sales, with at least 1 year in a leadership role.
  • Strong communication, leadership, and analytical skills.
  • Proficiency in CRM platforms and call center software (e.g., Salesforce, Freshdesk, Ameyo).
  • Fluency in English and Tamil preferred.

What We Offer

  • Competitive salary with performance-based incentives.
  • Career growth opportunities within a fast-expanding telecom brand.
  • Dynamic, supportive work culture focused on innovation and impact.
  • Health insurance, paid time off, and employee wellness programs.


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