
Team Lead Telecom Sales Call Center
3 days ago
At Cloud Pros Global, were redefining connectivity across India. As a leading telecom provider, we deliver high-speed broadband, mobile, and enterprise solutions to millions. Our Coimbatore call center is the heartbeat of our customer engagement—and we're looking for a passionate Team Lead to drive performance, inspire excellence, and grow with us.
Key Responsibilities
- Supervise and mentor a team of 10–15 sales agents focused on outbound and inbound telecom sales.
- Drive daily, weekly, and monthly sales targets across broadband, mobile, and bundled services.
- Monitor call quality, conversion rates, and customer satisfaction metrics using CRM and analytics tools.
- Conduct regular coaching sessions, performance reviews, and skill-building workshops.
- Resolve escalated customer issues with professionalism and urgency.
- Collaborate with Sales Managers and Marketing to align campaigns and promotions.
- Ensure compliance with TRAI regulations and internal quality standards.
Qualifications
- Bachelor's degree in Business, Communications, or related field.
- Minimum 3 years of experience in telecom sales, with at least 1 year in a leadership role.
- Strong communication, leadership, and analytical skills.
- Proficiency in CRM platforms and call center software (e.g., Salesforce, Freshdesk, Ameyo).
- Fluency in English and Tamil preferred.
What We Offer
- Competitive salary with performance-based incentives.
- Career growth opportunities within a fast-expanding telecom brand.
- Dynamic, supportive work culture focused on innovation and impact.
- Health insurance, paid time off, and employee wellness programs.
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