Positions Open For Malayalam and Telugu Contact Center

4 days ago

Coimbatore, Tamil Nadu, India Federal Operations And Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Role & responsibilities

  • Handle inbound and outbound customer calls efficiently and professionally.
  • Understand customer requirements and provide relevant solutions.
  • Ensure high levels of customer satisfaction through excellent service.
  • Maintain detailed and accurate call logs in the system.
  • Meet performance targets including call quality, productivity, and customer satisfaction.
  • Escalate unresolved issues to the appropriate departments for quick resolution.
  • Follow company policies, quality guidelines, and compliance standards.

Preferred candidate profile

  • Excellent verbal communication in English and Malayalam.
  • Strong listening, interpersonal, and problem-solving skills.
  • Basic computer proficiency and typing ability.
  • Positive attitude, patience, and customer-centric approach.
  • Ability to work in a team and handle pressure in a fast-paced environment.

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