
Positions Open For Malayalam and Telugu Contact Center
4 days ago
Role & responsibilities
- Handle inbound and outbound customer calls efficiently and professionally.
- Understand customer requirements and provide relevant solutions.
- Ensure high levels of customer satisfaction through excellent service.
- Maintain detailed and accurate call logs in the system.
- Meet performance targets including call quality, productivity, and customer satisfaction.
- Escalate unresolved issues to the appropriate departments for quick resolution.
- Follow company policies, quality guidelines, and compliance standards.
Preferred candidate profile
- Excellent verbal communication in English and Malayalam.
- Strong listening, interpersonal, and problem-solving skills.
- Basic computer proficiency and typing ability.
- Positive attitude, patience, and customer-centric approach.
- Ability to work in a team and handle pressure in a fast-paced environment.
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