Azure Sales

4 days ago


Gurgaon, Haryana, India Sana Search International Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Azure/Intune Tech /Sales Support @10lpa
Job description

Cetark Corp is looking for Azure/Intune Support Engineer to join our dynamic team and embark on a rewarding career journey

  • Responding to customer inquiries and resolving technical issues via phone, email, or chat
  • Conducting diagnostic tests to identify the root cause of customer issues
  • Providing technical guidance to customers and walking them through solutions to resolve their problems
  • Collaborating with development teams to escalate and resolve complex technical issues
  • Maintaining accurate records of customer interactions and issue resolutions in a CRM system
  • Participating in the development and delivery of customer training and support materials
  • Communicating with customers and internal stakeholders to provide status updates on issue resolution
  • Strong technical background and understanding of hardware and software systems
  • Excellent communication and interpersonal skills
  • Strong customer service skills.
  • Strong written and verbal communication skills.
  • Must be detail oriented and self-motivating.
  • Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels.

Business & Behavioural Skills:

  • Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand.
  • Ability to interact with customers to ensure that the service is flexible, efficient, and responsive.
  • To work through issues analytically to a successful conclusion
  • Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels.
  • Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
  • Initiative-taking. Ability to learn modern technologies.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Ability to work individually as well as a part of a team.
  • Build and nurture positive working relationship with customers with the intention to exceed their expectations.

Application Process:

Interested candidates should submit their resume and a cover letter detailing their relevant experience on the below mention details.

No Fees No Charges

Saturday Sunday Fixed

Fixed Day shift


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