Associate Customer Success Manager

1 day ago

Chennai, Tamil Nadu, India Edwisely Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year


Overview of the role:

Join us as an Associate Customer Success Manager and revolutionize the higher education sector We are seeking passionate individuals who are dedicated to transforming student learning experiences and making a meaningful impact.

Experience: 2-6 Years
Location: Chennai
 

Key Responsibilities:

  • Build and nurture strong relationships with college students, faculty, HOD, and management, ensuring their needs are met and exceeded.
  • Analyze customer data to enhance experiences and drive business growth.
  • Research and publish insightful white papers that contribute to industry knowledge.
  • Develop training materials and conduct product demonstrations to empower clients.
  • Develop and document high-level strategies for accomplishing specific project objectives.
  • Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives.

Desired Candidate Profile:

  • Proven experience in people management.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • A genuine passion for the education sector and a desire to enact change.
  • Excellent presentation skills.
  • Flexibility to travel as needed.

Education Qualification: B.Tech/M.Tech/BA/MA/MBA/BBA
 

Why Join Us?

Join us on our mission to transform Indian Engineering Colleges into vibrant AI-driven learning campuses. Become a member of our dynamic team, where innovation, collaboration, and a steadfast commitment to enhancing education are at the core of what we do. If you're ready to make a meaningful difference, we want to connect with you

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