Customer Success Manager

Job Title:
Sr. Manager – Customer Success

Key Role:
Business Development Manager – Events & Exhibitions / Customer Success Manager

Experience Required:
Minimum 10 years (at least 8 years in the Events & Exhibitions industry)

Languages:
English, Hindi, Tamil (Mandatory)

Notice Period:
Immediate joiners preferred

Please drop your Cv

About Us

We are a leading event organizing and experiential marketing company specializing in delivering world-class corporate events, exhibitions, brand activations, and more. We blend creativity with strategy to design memorable event experiences for top-tier brands and organizations.

About the Role

We are seeking a highly experienced and dynamic Business Development Manager with a strong background in the Events & Exhibitions industry. This role is focused entirely on business acquisition, strategic growth, and client relationship management. The ideal candidate will be a self-driven professional capable of independently handling client conversations, closing deals, and driving revenue growth.

Key Responsibilities

Client Acquisition & Business Growth

• Identify and target new business opportunities across corporates, government bodies, industry associations, and exhibition organizers.
• Drive lead generation and convert qualified leads into high-value clients for events, exhibitions, and stall fabrication projects.
• Understand client pain points and develop tailored solutions that align with business needs and experiential objectives.

Strategic Sales Development

• Develop and execute business strategies to expand market reach and enter untapped sectors.
• Stay updated on competitor activities, market trends, and client requirements to adapt sales approaches.
• Work on pricing strategies and proposal positioning to maximize conversion rates.

Industry-Specific Execution Expertise

• Utilize strong understanding of venue coordination, fabrication timelines, vendor ecosystems, permits, and exhibition lifecycle management.
• Deliver high-quality proposals for B2B exhibitions, conferences, brand activations, and custom booth builds.
• Provide consultative, value-driven sales engagement to clients.

Client Relations & Internal Collaboration

• Serve as the senior point of contact for all client interactions—from initial briefing to post-event evaluation.
• Collaborate closely with internal teams (design, fabrication, production, servicing) to deliver superior client outcomes.
• Ensure seamless communication, adherence to timelines, and quality standards.

Team Mentorship & Leadership

• Guide and mentor junior sales/BD team members.
• Work cross-functionally to ensure proposal accuracy, client satisfaction, and execution excellence.
• Represent the organization at trade fairs, expos, and key client meetings.

Reporting & Forecasting

• Maintain accurate records of leads, proposals, conversions, and revenue pipelines.
• Present periodic business updates to the leadership team.
• Achieve and exceed monthly/quarterly sales KPIs and growth goals.

Candidate Requirements

• 10+ years of overall experience, with at least 8 years in the Events & Exhibitions industry.
• Proven track record in acquiring new business and closing high-value deals independently.
• Strong knowledge of event execution, fabrication processes, budgeting, and on-ground management.
• Excellent communication, negotiation, and presentation skills.
• Familiarity with CRM tools, proposal formats, and MS Office.
• Strategic outlook with strong business acumen.
• Energetic, proactive, and well-connected within the industry.
• Team-oriented individual who thrives in fast-paced, collaborative environments.
• Willingness to travel for client meetings, events, and exhibitions.