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Customer Care Representative

2 weeks ago

Bengaluru, Karnataka, India Trigent Software Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Greetings from Trigent Software

Candidate with excellent communication skills are higly preferred.

Role: Internation Customer Service

Mode of Work: Work from Office

Experience : 0 - 6yrsLocation: Bengaluru (Bellandur)/ Mumbai

Working Days: 5 daysShift: Rotational ( Including Night Shifts )

Qualification: 10+2/ Any Graduate/ Any PG

Salary : 3 LPA - 5 LPA

Cab: Pick and Drop will be provided

Notice : Immediate/ 15days Notice

Working Hours:

  • Shift will be in any of United States of America time zones
  • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall Purpose of Job

  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
  • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
  • Walk customers/ Provide navigational support on self service portal
  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimise customer complaints and escalations by providing exceptional service and call control

Working Hours:

  • Shift will be in any of United States of America time zones
  • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Can Contact On Given No :

Job Types: Full-time, Fresher

Pay: ₹25, ₹40,000.00 per month

Work Location: In person