Global Vendor Specialist

5 days ago

Hyderabad, Telangana, India Uber Full time ₹ 1,50,000 - ₹ 28,00,000 per year

About the Role

The Vendor Management Specialist is an important part of the overall VM team. He/she will manage - Daily/ Weekly/ Monthly site performance metric tracking, provide KPI trends, insights & highlight problem areas within managed businesses.

The selected candidate will also be responsible for coordinating cross functional projects and documentation while driving data driven analysis in order to identify problem areas.

Key Responsibilities includes:

  • Track day to day BPO (vendor) performance metrics
  • Report critical call outs and business improvement insights
  • Execute performance improvement projects across vendors and businesses
  • Create and follow through with root cause analysis of identified problem areas within our vendor operations
  • Build and maintain a working relationship between Uber and Vendor partners
  • Coordinate & organise cross-functional projects while maintaining robust documentation
  • Proactively identify problem areas to drive KPI improvements through data analysis and present them in a meaningful way
  • Draft stakeholder communications

Required Qualifications and Skills:

  • Ability to work US business hours
  • Strong skills in using Google Workspace suite (Slides, Sheets, Docs, etc)
  • Knowledge of Uber products and business within the US & Canada market
  • Effective time management, self starter & tenacious problem solver
  • Collaborate closely with internal program stakeholders to identify, develop, and implement strategies for streamlining processes and executing program demands.
  • Communicate effectively with all levels of the organization, providing regular updates on project status, challenges, and achievements.
  • Identify areas for improvement in vendor operations and compliance, proposing and implementing changes that enhance efficiency and effectiveness.

Highly Desired Qualifications and Skills:

  • Expert skill level of Google Workplace suite (Slides, Sheets, Docs)
  • Strong experience/capability using SQL
  • Excellent story-telling and presentation design skills
  • Prior experience in driving customer experience delivery
  • Project management experience
  • Experience with data analysis
  • Experience with contact center operations
  • Experience with BPO vendor relations

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