Vendor Support Specialist

2 weeks ago

Hyderabad, Telangana, India Cloudxtreme Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description:

Role & responsibilities:

  • Serve as the primary point of contact for vendor-related inquiries and support.
  • Monitor vendor performance and ensure compliance with SLAs.
  • Coordinate with internal departments to resolve vendor-related issues.
  • Track and report on vendor metrics and performance indicators.
  • Assist in onboarding new vendors and maintaining vendor documentation.
  • Ensure timely processing of vendor invoices and payments.
  • Collaborate with procurement and legal teams on vendor contracts and renewals.
  • Maintain accurate records of vendor interactions and service issues.
  • Support audits and compliance reviews related to vendor management.
  • Identify opportunities for process improvements in vendor support operations.

Preferred candidate profile:

  • 24 years of experience in vendor management or support roles.
  • Strong communication and interpersonal skills.
  • Excellent organizational and documentation abilities.
  • Proficiency in Microsoft Office and vendor management systems.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Attention to detail and commitment to accuracy.
  • Experience working with cross-functional teams.
  • Understanding of procurement and contract management processes.
  • Customer service orientation and problem-solving mindset.
  • Availability to work U.S. hours.

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