
SIAM Vendor Manager
3 days ago
About The Role
We are looking for a skilled professional with an experience of 4 to 6 years in vendor management, service delivery or IT operations within a multi-vendor environment.
Requirements
- Experience working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base.
- Experience working with ITSM tools and interpreting SLA/OLA performance data.
- Proven ability to manage vendor relationships and drive accountability in a collaborative manner.
- Strong understanding of ITIL and SIAM principles.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to analyze performance data and translate insights into actionable improvements.
- Proficient in ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
Certifications
- Mandatory requirement of ITIL v3 or v4 Foundation.
- Must have SIAM Foundation or Professional
- Relevant Vendor Management or Contract Management certifications (e.g., CIPS, SIG, or equivalent) are a plus.
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