SIAM Vendor Manager

6 days ago

Hyderabad, Telangana, India HTC Global Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About The Role
We are looking for a skilled professional with an experience of 4 to 6 years in vendor management, service delivery or IT operations within a multi-vendor environment.

Requirements

  • Experience working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base.
  • Experience working with ITSM tools and interpreting SLA/OLA performance data.
  • Proven ability to manage vendor relationships and drive accountability in a collaborative manner.
  • Strong understanding of ITIL and SIAM principles.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to analyze performance data and translate insights into actionable improvements.
  • Proficient in ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.

Certifications

  • Mandatory requirement of ITIL v3 or v4 Foundation.
  • Must have SIAM Foundation or Professional
  • Relevant Vendor Management or Contract Management certifications (e.g., CIPS, SIG, or equivalent) are a plus.

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