Customer Care Executive

4 days ago

Piplod Surat Gujarat, India Jainam Broking Limited Full time ₹ 19,20,000 - ₹ 36,00,000 per year

Key Responsibilities:

· Act as the first point of contact for business partners and franchisee queries related to accounts, operations, KYC, product support, and other service requests.

· Resolve issues related to client onboarding, demat account processing, trade execution, payouts, etc.

· Coordinate with internal departments such as compliance, back-office, RMS, and IT to ensure timely resolution of partner-related requests.

· Assist partners with product updates, operational changes, policy clarifications, and documentation requirements.

· Monitor and track partner tickets/requests using CRM or service desk tools.

· Prepare and share periodic reports, MIS, and escalation summaries.

· Maintain a service-oriented approach and ensure adherence to internal SLAs.

· Provide training or knowledge support to partners regarding systems, tools, and processes, as required.

Required Skills & Competencies:

· Strong knowledge of capital markets, demat/trading account processes, and broking operations.

· Good understanding of partner/franchisee models in the financial industry.

· Proficient in MS Office and CRM tools.

· Excellent communication and problem-solving skills.

· Strong coordination, follow-up, and multi-tasking abilities.

· Service mindset with ability to handle pressure and volume.

Educational Qualifications:

· Graduate in Commerce, Finance, or related field (Postgraduate preferred).

· NISM certifications (optional but preferred).

Job Type: Full-time

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • Customer relationship management: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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