Front Office Executive

1 day ago


Bengaluru, Karnataka, India Apollo Health and Lifestyle (AHLL) Full time ₹ 6,00,000 - ₹ 8,00,000 per year

a. Patients :

* To give right information to the patients. e.g. for the doctors timing, OPD Schedule.

* To generate registration Number for patients who required investigations / hospitalization or doctors consultation.

* To make admission for patients who need hospitalization allotting them the entitled category if they are from TPA / Panel otherwise if cash patient room allotted as per requirement.

* To give appointments to the patients who call for the same.

* Admissions to be made as hospital and consultant cases only with supportive documents.

* While allotting the room, inform the patients about the charges as well explain the difference in Doctors visit, investigations etc.

* To check bed status at night whether patient is physically on right bed or not as shown by the software system.

* Patient's movement from higher to lower category and lower to higher category if required is to be supported with documents approved by the concerned.

* To allot extra room for patient's attendant.

* To transfer patient as and when informed by the sister and make changes in IP file also after receiving in writing.

b. Others :

* Handling of EPBAX (incoming & outgoing calls). Handling queries over the phone or escalating the calls to the concern departments or to the right person (In the absence of Back Office Staff).

* To take out list for consultants every morning for their records.

* To check all telephone lines in Morning & Evening hour, if found faulty inform maintenance to do the needful.

* To handle outpatient billing.



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