CRM Executive
6 days ago
- Serve as the primary point of contact for customers after sales.
- Maintain strong, long-term relationships with clients by providing excellent service and support.
- Understand client requirements and coordinate with internal teams (Sales, Technical, and Service) to ensure smooth execution.
- Handle customer queries, complaints, and feedback professionally and promptly.
- Maintain customer records and update CRM systems regularly.
- Follow up on payments, renewals, and contract terms when applicable.
- Prepare and share regular reports on customer interactions, satisfaction levels, and feedback trends.
- Support the sales team with lead nurturing and post-sales engagement.
- Identify potential upselling or cross-selling opportunities and communicate them to the sales team.
- Assist in organizing customer engagement activities, feedback surveys, and review meetings.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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