Customer Support Executive

4 days ago

Belgaum, India Whatjobs IN C2 Full time

Key Responsibilities: ● Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses. ● Assist customers with product information, services, and troubleshooting. ● Maintain a deep understanding of Biotecnika’s offerings to provide high-quality support. ● Address customer complaints professionally, ensuring quick and effective resolution. ● Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience. ● Maintain detailed records of customer interactions and feedback using CRM tools. ● Follow up with customers to ensure satisfaction and build long-term relationships. ● Support sales and marketing initiatives by providing insights from customer interactions. ● Stay updated on industry trends and Biotecnika’s latest services and offerings. ● Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer by taking remote sessions. Required Skills & Qualifications: ● M.Tech, B.Tech, B.Com, M.Com and MBA. ● 1-3 years of experience in customer support. ● Excellent verbal and written communication skills. ● Strong problem-solving and interpersonal skills. ● Ability to multitask and manage time efficiently. ● Proficiency in CRM software and customer support tools is a plus. ● Customer-oriented mindset with a proactive approach to resolving issues. ● Prior experience in handling B2B and B2C customer interactions. ● Familiarity with industry regulations and compliance standards. ● Experience in technical support or biotech-related customer service. Why Join Biotecnika? ● Exciting Industry: Work at the forefront of biotechnology and life sciences. ● Career Growth: Opportunities to develop your skills and grow within the organization. ● Learning & Development: Continuous learning through training and workshops. ● Supportive Work Culture: A dynamic, employee-friendly environment that values teamwork. ● Networking Opportunities: Connect with leading professionals and experts in the industry.

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