Customer Experience Executive

About the RoleAs a VKYC Executive, you will be the first point of contact in the customer verification process. Your role is to conduct secure and seamless video-based KYC (Know Your Customer) calls, ensuring all required customer details are accurately verified as per the standard operating procedures (SOP). This role demands strong communication skills,...

Role Dimensions:ROLE: Executive Customer ExperienceLOCATION: BengaluruNUMBER OF DIRECT REPORTEES: Individual contributor roleKey Relationships:REPORTS TO: Supervisor/TL Customer ExperienceAbout the Role:Handling customer queries (Outbound calls).Handling customers queries (Chat support).Reminding / connecting with customers to collect invoice due...

Project Planning and Execution: You are responsible for planning and executing guest service projects, such as organizing events, managing special requests, and coordinating VIP visits, to enhance the overall patient experience.Problem-Solving and Decision-Making: Your role involves resolving guest concerns, addressing complaints, and making decisions to...

About the teamBe Part of Something Extraordinary.Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We're not just any team—we're the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? "We make the customer feel like they're the king." It's simple, but it's...

Management LevelICustomer Experience ExecutiveTeam : CEC - US Reports to: Team LeaderRoleTo assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction.Business FunctionEQ India Operations team work closely with the EQ...

What is BrightChamps?A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries...

Customer Feedback & InsightsCollect post-usage feedback from customers across all platformsAnalyze product experience, comfort, durability, sizing & quality issuesShare structured feedback reports with the Quality & Product teamsTrack feedback trends and support root-cause analysisOnline Ratings & Marketplace ManagementMonitor and maintain review & rating...

About Our Client They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care....

Crewis Swiggy's newest venture — a smart, always-on personal concierge app that handles life's "ugh, I'll do it later" moments. From scoring that impossible dinner table to planning epic getaways or finding the perfect last-minute gift, Crew's got it covered. Think of it as your go-to problem solver, surprise planner, and everyday life-simplifier — all...

Role Overview:We are hiring aProgram Manager – Customer Experienceto lead high-impact programs focused on improving the end-to-end customer journey. This role requires a strong problem-solver who can map customer touchpoints, identify gaps across product lifecycles, and drive actionable solutions to completion. You'll work cross-functionally with product,...