
Network Support Engineer
3 days ago
Job Summary:
We are seeking a skilled and proactive Desktop & Network Support Executive responsible for
providing comprehensive IT support to both internal users and clients. The ideal candidate will
have expertise in LAN and WAN connectivity, as well as hands-on experience with hardware,
software troubleshooting, and network devices like routers and switches.
Experience: 3-5 years of relevant experience
CTC: As per industry norms
Key Responsibilities:
- Desktop Support: Provide end-user support for hardware and software issues, both in
person and via remote assistance, ensuring minimal downtime for users and clients.
- LAN & WAN Connectivity: Ensure the seamless setup, maintenance, and
troubleshooting of Local Area Network (LAN) and Wide Area Network (WAN)
connections.
- Wi-Fi Configuration & Troubleshooting: Configure wireless networks and resolve any
connectivity or performance issues related to Wi-Fi access points.
- Network Printer Support: Troubleshoot and resolve network printer connectivity and
functionality issues across the office.
- Software Support: Offer basic support for the installation, configuration, and
troubleshooting of commonly used software applications.
- Remote Support: Deliver remote desktop support to users, addressing IT-related issues
efficiently and professionally.
- IT Infrastructure Setup: Assist in the setup and maintenance of IT infrastructure,
ensuring proper installation of cabling, devices, and network equipment.
- Passive Network Setup: Participate in the planning, implementation, and
troubleshooting of passive network setups, including structured cabling and network
layout designs.
- Incident Reporting & Resolution: Record and escalate technical issues as necessary,
ensuring proper resolution in a timely manner.
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