IT Support Engineer

we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide.

You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

Role Overview

We are seeking an experienced IT Support Engineer with a strong focus on Microsoft Dynamics 365 (D365) and Access Rights Management to join our global IT team based in Noida.

Key Responsibilities

•    Provide day-to-day technical support for D365 applications.

•    Ensure proper user access rights, security roles, and permissions management.

•    Troubleshoot system, application, and access-related issues.

•    Collaborate with global IT and business teams to ensure compliance, security, and operational excellence.

•    Serve as the primary support contact for D365-related incidents, service requests, and technical escalations.

•    Manage user provisioning, role assignments, and access rights to maintain compliance with internal policies and security standards.

•    Perform regular audits and reviews of access rights to ensure proper segregation of duties (SoD).

•    Troubleshoot and resolve application, integration, and performance issues within D365.

•    Work closely with business stakeholders to understand requirements and configure security roles accordingly.

•    Document processes, procedures, and knowledge base articles to support global IT operations.

•    Collaborate with global IT teams (infrastructure, applications, cybersecurity) to ensure end-to-end service quality.

•    Participate in global projects, upgrades, and rollouts involving D365.

Qualifications/Skills Required

•    Bachelors degree in Information Technology, Computer Science, or related field.

•    3–5 years of hands-on IT support experience, with at least 2 years focused on Microsoft Dynamics 365.

•    Strong knowledge of user access management, security roles, and permissions in D365.

•    Familiarity with ITIL practices (incident, problem, change management).

•    Experience working in a global IT support environment.

•    Excellent problem-solving skills and ability to work under pressure.

•    Strong communication skills in English (verbal & written).

Preferred:

•    Microsoft Dynamics 365 or Power Platform certifications.

•    Experience with Azure Active Directory and identity/access management tools.

•    Knowledge of compliance frameworks (ISO27001, GDPR, etc.).

•    Previous experience in multinational companies or the public security sector