Junior Process Analyst Process Analyst Customer Service

11 hours ago

Indore, Madhya Pradesh, India WM Universal Solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Junior Process Analyst / Process Analyst Customer Service

Company: WM Universal Solutions

Location: Indore, Madhya Pradesh

Experience Required: 0–4 Years

Job Type: Full-Time

Shift: Night Shift

Openings: 20 Positions

Project Code: BPO-CS WMHS

Job Description:

We are hiring enthusiastic and detail-oriented individuals for the role of Junior Process Analyst / Process Analyst in our Customer Service team. This is a dynamic role involving interaction with US-based customers via email and voice support.

Key Responsibilities:

  • Handle customer queries through calls and emails with professionalism and accuracy.
  • Maintain 100% data accuracy while inputting customer information.
  • Adapt to changing shift patterns and business requirements.
  • Work on Indian and US holidays as per business needs.
  • Collaborate with internal teams and remain open to feedback and learning.

Required Skills:

  • Excellent Communication Skills – Must be able to manage multiple emails and calls independently.
  • Attention to Detail – Accuracy in data entry is critical.
  • Flexibility – Willingness to work night shifts, weekends, and holidays.
  • Reasoning Ability – Strong analytical and logical thinking.
  • Typing Speed – Minimum 30 WPM.
  • MS Office/Excel – Basic proficiency required.

Preferred Qualifications:

  • Experience in international BPO (6 months to 4 years).
  • Immediate joiners preferred.
  • Candidates awaiting postgraduate results may be considered.
  • Must not be currently enrolled in any higher education program.

Additional Information:

  • Service Agreement: 18 months
  • Work Location: Indore, Madhya Pradesh

How to Apply:

Interested candidates can apply directly through Naukri or send their resume

  • Business Analyst

    2 days ago

    Indore, Madhya Pradesh, India Techfastic Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Purpose:Reporting to the Head of Value Engineering, this pivotal role drives the delivery of Fusion's AI Talos CSI service. The Senior Business Analyst leads benchmarking and analysis of global client service management data to identify and present actionable CSI initiatives and performance scorecards. Beyond core analysis, the Senior Business Analyst...

  • Analyst

    5 days ago

    Indore, Madhya Pradesh, India Levers For Change Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Overview: Levers for Change, a Business Transformation Consultancy, is looking for skilled and dedicated individuals to join as Analysts. As an Analyst, you will provide objective advice, expertise, and specialist skills to help clients achieve their project goals. Your responsibilities will include collaborating with clients, mapping processes,...

  • Quality Analyst

    14 hours ago

    Indore, Madhya Pradesh, India airvincible Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAirvincible is a BPO company that combines technology-based automation, process improvement, and business expertise to deliver exceptional customer service solutions. Our skilled resources, backed by expert supervision, drive client KPIs as if they were our own. We excel in various areas such as outbound and inbound call centers, customer...

  • Operations Analyst

    1 week ago

    Indore, Madhya Pradesh, India NetRTech Solutions LLP Full time ₹ 6,00,000 - ₹ 7,00,000 per year

    Company DescriptionNetRTech Solutions LLP focuses on expertise in placements, technology consulting, project execution, product development, sales, and training. The company is committed to delivering high-quality solutions and services to its clients.Job Location - AhmedabadRole DescriptionThis is a full-time on-site role for an Operations Analyst in...

  • Business Analyst

    1 week ago

    Indore, Madhya Pradesh, India Investogain Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Business Analyst located in Indore. The Business Analyst will be responsible for analyzing business needs, gathering business requirements, and translating these into functional specifications. Day-to-day tasks will also include creating business...

  • India Junior Analyst, Process

    6 days ago

    Indore, Madhya Pradesh, India WM Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    I. Job SummaryTo learn and perform basic level tasks / activities related to the process / business the employee is aligned with.II. Essential Duties and ResponsibilitiesUnderstands business fundamentals and standard operating proceduresFollow designated training schedule, ensure successful certification at every defined level.Maintains professional and...

  • India Junior Analyst, Process

    5 days ago

    Indore, Madhya Pradesh, India WM Full time US$ 30,000 - US$ 50,000 per year

    I. Job SummaryTo learn and perform basic level tasks / activities related to the process / business the employee is aligned with.II. Essential Duties and Responsibilities Understands business fundamentals and standard operating procedures Follow designated training schedule, ensure successful certification at every defined level. Maintains professional and...

  • India Junior Analyst, Process

    2 weeks ago

    Indore, Madhya Pradesh, India WM Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    I. Job SummaryTo learn and perform basic level tasks / activities related to the process / business the employee is aligned with.II. Essential Duties and Responsibilities Understands business fundamentals and standard operating procedures Follow designated training schedule, ensure successful certification at every defined level. Maintains professional and...

  • Demand and supply analyst

    1 week ago

    Indore, Madhya Pradesh, India Usha International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionUsha is a leader in Fast Moving Consumer Durables, offering products like Fans, Sewing Machines, Home Appliances, and Power Products. With a pan-India footprint, Usha operates through 16 regional locations and a workforce of approximately 3,700 employees. The company has a comprehensive retail presence with 60 company showrooms and is...

  • Business Analyst

    3 weeks ago

    Indore, Madhya Pradesh, India Infocrats Full time

    Key Responsibilities:- Work closely with stakeholders to gather, analyze, and document business requirements.- Translate business needs into functional specifications and work with cross-functional teams to ensure implementation.- Drive data-driven decision-making by identifying trends, patterns, and opportunities from business data.- Lead and mentor junior...