Senior Sales Coordinator

2 weeks ago

Delhi, Delhi, India Techswarm Full time ₹ 4,20,000 - ₹ 4,80,000 per year

Key Responsibilities:

  • Team Management & Coordination
  • Supervise and guide the sales coordination team to ensure timely completion of tasks.
  • Allocate responsibilities and monitor performance of sales coordinators and executives.
  • Support team members in handling escalations and complex customer requirements.
  • Customer Relationship Management
  • Maintain strong communication with existing clients, ensuring timely responses to queries.
  • Follow up with lost or inactive customers to rebuild relationships and generate business.
  • Ensure high standards of customer service and satisfaction at all times.
  • Sales Support & Execution
  • Coordinate with production, logistics, and accounts teams for seamless order execution.
  • Track quotations, orders, invoices, and payments using CRM and other sales tools.
  • Maintain accurate sales data, customer records, and follow-up schedules in the CRM.
  • Prepare MIS reports, sales performance trackers, and dashboards for management review.
  • CRM & Data Management
  • Ensure timely and accurate data entry in CRM systems.
  • Track sales pipeline, customer interactions, and follow-ups through CRM.
  • Analyze customer data to identify trends, lost opportunities, and areas for improvement.
  • Business Growth Support
  • Support sales team in generating leads, follow-ups, and closing opportunities.
  • Work on reactivation of dormant accounts and win-back strategies for lost customers.
  • Assist in preparing presentations, proposals, and client communications.

Skills & Competencies:

  • Excellent communication skills (verbal & written) in English and Hindi.
  • Strong team management and leadership abilities.
  • Proficiency in CRM tools (Zoho, Salesforce, or similar) and MS Office (Excel, Word, PowerPoint).
  • Strong follow-up, tracking, and coordination skills.
  • Ability to multitask, prioritize, and work under deadlines.
  • Good negotiation and customer handling skills.

Qualifications & Experience:

  • Graduate / Postgraduate in Business Administration, Sales, or related field.
  • Minimum 5–7 years of experience in sales coordination, preferably in chemical / manufacturing / B2B industry.
  • Prior experience in handling a team will be preferred.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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