Godrej Interio: Customer Support executive
6 days ago
Key Result Areas:
Customer Satisfaction & Retention
Sales volumes
On-time delivery Management
Support Marketing activities
Payment Reconciliation
Job Description:
Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Contributes customer service information and recommendations to strategic plans and reviews.
Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Hire and train incoming support team members.
Coordinating with Logistics partner for Arranging vehicles and On-time delivery of the Order to maintain SLA.
Prepare, present Weekly & Monthly reports for the management by collecting data from various sources.
Support Marketing team in scheduling the emailers, SMS & WhatsApp communications, set up journeys for Retention Marketing.
To be able to generate the revenue by up selling & cross selling products to the customers.
Payment reconciliation for Prepaid and COD payments with the website orders.
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