Godrej Interio: Customer Support executive

5 days ago


Mumbai, Maharashtra, India Godrej & Boyce (G&B) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Result Areas:

  1. Customer Satisfaction & Retention

  2. Sales volumes

  3. On-time delivery Management

  4. Support Marketing activities

  5. Payment Reconciliation

Job Description:

  • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.

  • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

  • Contributes customer service information and recommendations to strategic plans and reviews.

  • Determines customer service requirements by maintaining contact with customers and visiting operational environments.

  • Hire and train incoming support team members.

  • Coordinating with Logistics partner for Arranging vehicles and On-time delivery of the Order to maintain SLA.

  • Prepare, present Weekly & Monthly reports for the management by collecting data from various sources.

  • Support Marketing team in scheduling the emailers, SMS & WhatsApp communications, set up journeys for Retention Marketing.

  • To be able to generate the revenue by up selling & cross selling products to the customers.

  • Payment reconciliation for Prepaid and COD payments with the website orders.



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