Godrej Interio: Customer Relationship Executive

3 days ago

Navi Mumbai, Maharashtra, India Godrej & Boyce (G&B) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

KRA

  1. Achieving Annual Business Objectives

  2. Business Development

  3. Improve Profitability

  4. Operations Management

  5. Hospitality Management

  6. Organizational Imperatives

JOB DESCRIPTION

1. Achieving Annual Business Objectives

  • Achieve billed sales targets as per the defined business plan (DS).
  • Drive consistent growth in revenue over the previous years performance.
  • Ensure achievement of product group-wise business objectives and contribution targets.
  • Regularly monitor sales dashboards and performance reports to track progress against objectives.

2.Business Development

  • Identify and pursue new business opportunities to expand market presence within the assigned zone.
  • Strengthen existing client relationships and ensure repeat business through superior service delivery.
  • Support channel partners and dealers in business generation and conversion.
  • Leverage digital tools such as the Product Configurator and Room Planner for enhanced customer engagement and lead conversion.
  • Implement and monitor Lead Development Management (LDM) initiatives effectively.

3.Improve Profitability

  • Monitor and improve product mix to optimize margins and profitability.
  • Minimize display stock ageing and maintain healthy inventory levels.
  • Contribute to working capital improvement through efficient collection follow-ups and order management. Support initiatives aimed at cost reduction and process efficiency without compromising customer satisfaction.

4.Operations Management

  • Ensure smooth coordination between sales, supply chain, and service teams for seamless order execution.
  • Track and report Key Performance Indicators (KPIs) for operational excellence.
  • Maintain up-to-date records in CRM (Salesforce) to ensure accurate tracking of customer interactions and sales activities.
  • Facilitate timely resolution of customer complaints and service requests to enhance overall experience.

5.Hospitality Management

  • Ensure high standards of hospitality and customer service at experience centers and showrooms.
  • Manage in-store displays and ensure alignment with brand guidelines.
  • Assist customers with product selection through digital tools and in-person consultations.
  • Enhance walk-in conversions and ensure a premium experience for every customer interaction.

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