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General Manager- Collections

2 weeks ago

Delhi Gurugram NCR New Delhi, India R.K. Bansal Finance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: General Manager Collections

Company: Ram Fincorp (R.K. Bansal Finance Pvt Ltd)

Location: Karol Bagh & Sultanpur, New Delhi

Salary: Up to 14 LPA (based on last salary & experience)

Role Overview:

We are looking for an experienced and dynamic General Manager Collections to lead our personal loan collection process. The ideal candidate will have proven expertise in managing collections from 0 bucket to write-off stage, strong leadership abilities, and in-depth knowledge of digital loan recovery strategies.

Key Responsibilities:

  • Manage and drive the end-to-end collection & recovery process for personal loans, including digital loan portfolio (mandatory experience).
  • Handle 0 bucket to write-off cases, ensuring recovery efficiency across stages.
  • Lead and supervise a large team of 510 Managers & Team Leaders, ensuring high productivity and adherence to targets.
  • Analyze and manage collection data churn, MIS reports, and portfolio trends to improve recovery strategies.
  • Implement and monitor effective calling vertical operations (outbound calling, skip tracing, negotiations).
  • Ensure compliance with organizational policies, regulatory norms, and legal frameworks in collections.
  • Collaborate with senior management to align collection strategies with overall business objectives.

Candidate Requirements:

  • Minimum 10 years of experience in Collections & Recovery within NBFC / BPO / Fintech (Personal Loan segment).
  • Strong expertise in digital loan collections (mandatory).
  • Proven ability to manage large teams (minimum 5–10 Managers & Team Leaders).
  • Excellent data management, reporting & churn analysis skills.
  • Presentable, confident, and strong communication skills.

  • Must have held designations such as:

  • Area Collection Manager

  • Senior Collection Manager

  • Cluster Manager

  • Immediate joiners preferred.

Industry Preference:

  • NBFC / BPO / Fintech only (candidates outside these industries will not be considered).

How to Apply:

Interested candidates can share their updated resume at or Whtsapp Only)

Thanks & Regards

Human Resources Department