Collections Manager

2 weeks ago

Delhi NCR Noida, India BIZ2X Platform Private Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities :-

  • Generate and manage in-house leads from business owners seeking financing.
  • Interface with small business owners to assess their financing needs and recommend suitable financing solutions.
  • Guide prospective clients through the financing process, from pre-qualification to closing.
  • Handle documentation, coordinate with internal teams, and resolve customer queries efficiently.
  • Demonstrate the ability to close deals while meeting customer expectations.
  • Conduct rigorous follow-ups and closely monitor all stages of renewals, including contacting delinquent customers or those eligible for additional funding.
  • Work with customers to ensure timely repayment, negotiate new payment terms, and address other collection-related issues.
  • Track promised payments to ensure receipt.
  • Use Sales and Collections portals to monitor progress.
  • Maintain high call volumes, adhere to renewal and collection call models and performance standards, and utilise skip tracing for default customers.
  • Develop strategies to increase collections and manage outstanding accounts.
  • Collaborate effectively with team members and supervisors to ensure smooth departmental operations.
  • Meet crucial deadlines consistently.
  • Work closely with credit underwriters during the underwriting process.
  • Communicate and follow up with clients regularly.
  • Meet or exceed team productivity goals.
  • Ensure high levels of client satisfaction by providing prompt responses and solutions to their challenges.
  • Possess strong phone contact handling skills and active listening abilities.

Preferred candidate profile

  • Proven experience in a similar role within the financial services or collections industry.
  • Strong understanding of collections processes and strategies.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to handle high call volumes and manage multiple tasks simultaneously.
  • Proficient in using Sales and Collections portals and other relevant software.
  • Strong problem-solving skills and the ability to think critically.
  • High level of accuracy and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong organisational and time management skills.
  • Ability to meet deadlines consistently.

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