Regional Collection Manager
2 weeks ago
Position: Regional Collection manager
Product : Personal Loans
Job Summary:
The Regional Collection Manager will be responsible for overseeing and managing the collections function across assigned regions. The role involves driving collection strategies, leading a team, ensuring recovery targets are met, maintaining portfolio health, and adhering to compliance standards while ensuring customer centricity.
Key Responsibilities:
- Manage and oversee collections operations within the assigned region.
- Achieve monthly, quarterly, and annual collection and recovery targets.
- Monitor delinquency trends, identify risk accounts, and implement corrective action plans.
- Lead, guide, and motivate a team of Collection Managers, Team Leaders, and Field Executives.
- Ensure adherence to all regulatory and compliance guidelines in collection practices.
- Regularly review MIS, portfolio performance, and escalate critical issues.
- Collaborate with business, risk, and legal teams for effective resolution of overdue accounts.
- Conduct periodic training, performance reviews, and audits of collection teams.
- Handle escalations and ensure customer interactions are conducted professionally.
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