Regional Collection Manager

2 weeks ago


Delhi Mumbai NCR, India Skillventory Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Position: Regional Collection manager

Product : Personal Loans

Job Summary:

The Regional Collection Manager will be responsible for overseeing and managing the collections function across assigned regions. The role involves driving collection strategies, leading a team, ensuring recovery targets are met, maintaining portfolio health, and adhering to compliance standards while ensuring customer centricity.

Key Responsibilities:

  • Manage and oversee collections operations within the assigned region.
  • Achieve monthly, quarterly, and annual collection and recovery targets.
  • Monitor delinquency trends, identify risk accounts, and implement corrective action plans.
  • Lead, guide, and motivate a team of Collection Managers, Team Leaders, and Field Executives.
  • Ensure adherence to all regulatory and compliance guidelines in collection practices.
  • Regularly review MIS, portfolio performance, and escalate critical issues.
  • Collaborate with business, risk, and legal teams for effective resolution of overdue accounts.
  • Conduct periodic training, performance reviews, and audits of collection teams.
  • Handle escalations and ensure customer interactions are conducted professionally.

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