Field Collection Manager
2 days ago
Role & responsibilities
- Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
- Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
- Overview of day-to-day agent activities including regular performance monitoring, in-person
visits for high-value accounts, and regular & timely follow-ups with customers
- Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
- Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
- Ensure agents regularly attend all meetings, AHMs, and training sessions as required
- Highlight accounts requiring legal action and following process on the same
- Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
- Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
- Ensure that you and the team are up to date on all relevant circulars and all products/services offered.
Preferred candidate profile
- Strong communication and influencing skills.
- Should have a geographical understanding of specified area.
- 2 - 5 years of people management experience in sales, operations, customer experience or collections role.
- Should have a working knowledge of MS Excel and Google Sheets
- Should have high professional ethics and integrity
- Qualification: Any Graduate
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Delhi, Ghaziabad, NCR, Noida, India Selectica International Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per yearHiring collection manager who is managing the team for field Collections team for Banking field collectionBucket CollectionsWork from Office-Noida Required Candidate profileWork from Office-Noidacall,whatsapp cv Amit /Neha Perks and benefitsSalary no constraint for suitable candidate
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