Field Collection Manager

7 days ago

Delhi NCR, India Navi Technologies Full time

Role & responsibilities

  • Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
  • Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
  • Overview of day-to-day agent activities including regular performance monitoring, in-person

visits for high-value accounts, and regular & timely follow-ups with customers

  • Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
  • Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
  • Ensure agents regularly attend all meetings, AHMs, and training sessions as required
  • Highlight accounts requiring legal action and following process on the same
  • Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
  • Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
  • Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

Preferred candidate profile

  • Strong communication and influencing skills.
  • Should have a geographical understanding of specified area.
  • 2 - 5 years of people management experience in sales, operations, customer experience or collections role.
  • Should have a working knowledge of MS Excel and Google Sheets
  • Should have high professional ethics and integrity
  • Qualification: Any Graduate

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