Service Desk Engineer

2 days ago


Chennai, Tamil Nadu, India DECRYPTON Full time

Company Description

Decrypton is a cutting-edge IT solutions partner that empowers businesses to thrive in the digital age. Offering services ranging from cybersecurity and web design to AI integration, Decrypton is dedicated to delivering a secure and innovative digital ecosystem. With a blend of advanced technology and human creativity, the company is committed to turning digital aspirations into reality. Decrypton operates with a mission to safeguard businesses from cyber threats while enhancing their digital experience. With professionalism, innovation, and a focus on excellence, Decrypton aims to help clients navigate and succeed in the ever-evolving digital world.

Job Description Highlights:

Role: Service Desk Engineer (L1) / Onsite Support Engineer

Responsibilities:

Provide 24/7/365 L1 support for end-users across multiple locations.

Handle incidents, service requests, and queries via phone, email, chat, and service portal.

Troubleshoot Level 1 issues (password resets, printer/peripheral issues, software installations, OS support, hardware troubleshooting).

Escalate unresolved issues to Level 2/3 teams.

Maintain knowledge base and provide onboarding training.

Technical Skills: MS Office, ITIL understanding, ticketing tools, hardware/software troubleshooting.

Experience:

Service Desk Engineer: 2–4 years

Onsite Support Engineer: 4–6 years

Education: Degree in Computer Science or IT.

Candidate Criteria:

L1 experience (1–3 years acceptable for urgent roles).

Strong communication and troubleshooting skills.

Familiarity with ITSM tools and process adherence.

Locations & Service Windows:

Multiple DP World sites across India (Mundra, Navi Mumbai, Kochi, Chennai, Hyderabad, Surat, etc.).

Service windows vary: 24x7, 24x6, 16x6, 12x7, 9x6.



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