Operations Manager

2 days ago

Mumbai, Maharashtra, India GLOBELANCE Full time ₹ 5,00,000 - ₹ 8,00,000 per year

**Job Title: Operations Manager

Experience: Minimum 5+ years

Location: Mumbai

Compensation: ₹5 LPA – ₹8 LPA (depending on experience & skillset)

Job Summary:**

We are seeking an experienced and detail-oriented Operations Manager to oversee operations

under the Authorized Dealer (AD-II) category. The role involves managing end-to-end

transaction processing, ensuring audit & compliance, maintaining coordination with banks and internal departments, and driving operational efficiency. The ideal candidate will have a strong

understanding of forex operations, remittance handling, and regulatory procedures.

Key Responsibilities:

1. Operational Management

● Supervise and manage daily operations related to outward remittances, including

education fees, living expenses, maintenance, gifts, medical treatment, and other

permitted purposes under the Liberalised Remittance Scheme (LRS).

● Ensure accurate verification and processing of Form A2, LRS declarations, and

supporting documents.

● Authorize transactions in line with internal approval limits and RBI guidelines.

● Monitor TT (Telegraphic Transfer), Wire Transfers, and SWIFT message creation and

reconciliation.

● Ensure proper filing, maintenance, and audit readiness of all transaction-related

documents.

2. Regulatory & Compliance

● Ensure strict adherence to FEMA, RBI Master Directions, AML/KYC norms, and internal

compliance policies.

● Coordinate with the Compliance Officer for screening against sanction lists (UNSCR,

OFAC, EU, PEP) before processing transactions.

● Regularly update team members on new circulars or amendments issued by RBI.

● Assist in internal, concurrent, and statutory audits and ensure timely closure of audit

observations.

3.Team Management:

● Lead and mentor a team of operations executives and customer relationship staff.

● Allocate workloads, monitor productivity, and ensure training on updated RBI circulars

and operational software.

● Foster a compliance-oriented and customer-focused work culture.

4. System & Process Control:

● Oversee transaction entries in the forex/ERP system, ensuring accuracy in data uploads

to partner banks.

● Implement process controls to prevent operational lapses and financial risks.

● Liaise with IT/vendor teams for resolving system-related issues in the remittance

module.

5. Coordination & Stakeholder Management:

● Coordinate with banks (AD Category-I) for fund settlements, discrepancy resolution, and

swift credit to beneficiaries.

Requirements:

● Graduate/Postgraduate in Commerce, Finance, or Management.

● Minimum 5+ years of experience in Forex, Banking, or Financial Services operations.

● Hands-on exposure to AD2 & AD1 operations, remittances, audit & compliance, and

transaction processing.

● Strong expertise in bank coordination, documentation accuracy, and client management.

● Proficient in MS Office and CRM tools.

● Excellent communication, analytical, and problem-solving skills.

● Ability to perform under pressure while maintaining precision and efficienc

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