Associate - Business Analyst-Order to Cash-Billing & Billing Support

1 day ago


Noida, Uttar Pradesh, India EXL Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Description
  • Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain 
  • Should have performed Billing, query handling with good communication skills.
  • Good knowledge on account receivable principle and concepts
  • Contact with onshore stakeholders via email and MS Teams on a day-to-day basis. 
  • Act as Voice of the Customer internally to represent customer needs and wants. 
  • Strong experience working with Excel/Spreadsheets.
  • Excellent verbal and written communication skills and is a fluent speaker/writer in English.
  • To impart process training to all new joiners. 
  • Provide and accept on time feedback on process training and ensure timely corrective action.
  • To clear the assist queue on a daily basis and provide feedback to team members.
  • To act as mentor to the team 
  • To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.
  • To substitute Assistant Manager in their absence on the floor. 
  • To contribute to processing on need basis and ensure that targets in accordance with SOW are met. 
  • To work on process improvements and instigate sharing of best practices across the team.
  • Ensure adherence to Company Policies and Procedures
Responsibilities
  • Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain 
  • Should have performed Billing, query handling with good communication skills.
  • Good knowledge on account receivable principle and concepts
  • Contact with onshore stakeholders via email and MS Teams on a day-to-day basis. 
  • Act as Voice of the Customer internally to represent customer needs and wants. 
  • Strong experience working with Excel/Spreadsheets.
  • Excellent verbal and written communication skills and is a fluent speaker/writer in English.
  • To impart process training to all new joiners. 
  • Provide and accept on time feedback on process training and ensure timely corrective action.
  • To clear the assist queue on a daily basis and provide feedback to team members.
  • To act as mentor to the team 
  • To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.
  • To substitute Assistant Manager in their absence on the floor. 
  • To contribute to processing on need basis and ensure that targets in accordance with SOW are met. 
  • To work on process improvements and instigate sharing of best practices across the team.
  • Ensure adherence to Company Policies and Procedures
Qualifications

Bachelor's degree in commerce. 



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