Assistant Manager

: Assistant Manager / Manager Information Technology (Bangalore)

Function /Division: Information Technology
Location: Bangalore

CRY is Indias most trusted NGO working on the issue of child rights for the last 45 years. Over the years, CRY has impacted the lives of over 3 million children in India. CRY has many firsts to her credit over the years in Resource Generation, Programme, Brand Communications, People practices, and Finance. CRYs reach is Pan India with a presence in 15 states. CRY works to ensure happier childhoods for Indias children.

This role is responsible for handling end-to-end responsibility for smooth functioning of the Information Technology function for the corresponding location (i.e. heading IT in the corresponding location).

• Ensure uptime of IT services: Internet, Servers, Printers, Switches, Routers, databases, LAN, WAN, VPN, Mailing systems, firewall, user devices, laptop & desktops, VC setup, UPS etc.
• Ensure timely Preventive Maintenance of IT Infrastructures for both user and backend devices like servers, printers, user devices etc.
• Monitoring of complete IT infrastructure like Servers, backups etc.
• Ensure adequate security, disaster recovery methods and preventive measure procedures as per norms.
• Periodic Incident management and Restoration drills.
• Supervise IT support engineer on day-to-day activities.
• Identify and select appropriate vendors and co-ordinate with the local vendors for procurement of new/upgrades of IT infrastructure.
• Understand and service all IT/automation requirements of users, i.e., MIS, hardware, software, Business application and communications in the regional office.
• Ensure timely physical verification of IT Assets for location.
• Coordinate with user functions for their IT requirements including business application requirements.
• IT Asset procurement & IT Asset Management.
• Budget Management CapEx and OpEx.
• Application support: Provide L1/L2 support for applications like IVR, CRM, HRMS and Financial Management System (FMS), Donor Management System (DMS), Volunteer Management System (VMS) etc.
• Periodic Report/MIS to management.
• Support for any organisational event(s) on or off premises.

You should be a Bachelor in any stream preferably in IT or Computer Science or, if not, at least a diploma or advanced diploma in software/hardware/Network Engineering with 5 to 7 years of experience in managing IT in a multi-location organization. You should be an energetic, self-motivated individual. Technically, you should have:

• Experience in managing and supporting hybrid IT infrastructure that includes on-premise and Cloud infrastructure Servers with Microsoft and Linux OS.
• AWS, GWS & Azure services.
• Understanding of Security frameworks like ISO 27001 / GDPR / DPDP / NIST.
• Experience in implementing Microsoft server-based network security, network rights, maintenance of login scripts.
• Experience in implementation & support of Active Directory Forests, Group Policy Management, WSUS Management, DNS server Management, DHCP Management, Office 365 / Microsoft 365.
• Experience in Antivirus Management & XDR, Firewalls, Routers and Switches, Elastix server, NAS, SAN, GSM gateway etc.
• Experience in implementation and support of Business Application/ERP/software.
• Vendor coordination and Management.
• Stakeholder Management.
• Experience of Procurement process.
• Knowledge of any frontend and/or backend language and/or SQL.
• Knowledge and exposure to the latest technologies like AI etc.

To apply please click on the link (Please select M IT HO vacancy code).