CRM/ERP System Coordinator

2 days ago

Hyderabad, Telangana, India Paprsky Services Full time ₹ 2,88,000 - ₹ 3,36,000 per year

Note: This role is not for FRESHERS - Only persons with online & offline Coordination Skills and experience shall apply.

Key Responsibilities:

1. CRM/ERP Frontend Management

  • Manage and monitor daily operations within the CRM/ERP system.
  • Oversee the entry, tracking, and updating of leads, RFQs, sales orders, purchase orders, and delivery schedules.
  • Ensure data accuracy and integrity across all modules (Sales, Procurement, Inventory, and Delivery).
  • Configure and optimize dashboard views for efficient access to task and order progress.

2. Coordination & Communication

  • Assign incoming RFQs and leads to appropriate teams (Sales, Purchase, Operations).
  • Follow up with responsible departments to ensure quotations, purchase orders, and delivery tasks are completed within timelines.
  • Coordinate between departments (Sales, Supply Chain, Inventory, and Accounts) to ensure uninterrupted workflow.
  • Escalate any unresolved delays, discrepancies, or communication gaps to senior management.

3. Reporting & Documentation

  • Prepare and submit daily and weekly progress reports on RFQ status, lead conversion, sales performance, and order fulfillment.
  • Maintain logs of follow-ups, pending actions, and completed tasks for review by management.
  • Generate periodic CRM/ERP analytics reports highlighting efficiency, turnaround time, and areas of improvement.

4. System Support & Process Improvement

  • Collaborate with IT or ERP support teams to resolve system issues and ensure module functionality.
  • Identify process bottlenecks and suggest workflow improvements within the CRM/ERP system.
  • Train and support new users in proper CRM/ERP usage and data entry protocols.

5. Compliance & Quality Control

  • Ensure that all CRM/ERP data entries follow company standards and naming conventions.
  • Maintain confidentiality of client, supplier, and order information.
  • Ensure compliance with company data-protection and reporting policies.

6. Performance Indicators (KPIs):

  • Timeliness in assigning and following up on RFQs and leads.
  • Accuracy and completeness of CRM/ERP data entries.
  • Reduction in internal follow-up delays.
  • Efficiency of weekly reporting and responsiveness to management queries.
  • Improvement in team coordination and workflow efficiency.

Required Skills & Qualifications:

  • Bachelor's/Master's degree in Business Administration, Information Systems, or related field.
  • Proven experience (2–4 years) in CRM/ERP operations, coordination, or system administration.
  • Familiarity with CRM/ERP systems such as Zoho, SAP, Odoo, or Oracle NetSuite.
  • Strong communication and coordination skills.
  • Proficiency in MS Excel, reporting tools, and CRM dashboards.
  • Detail-oriented with strong problem-solving and follow-up skills.
  • Ability to manage multiple tasks simultaneously under tight timelines.

Job Types: Full-time, Contractual / Temporary

Contract length: 24 months

Pay: ₹24, ₹28,000.00 per month

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Master's (Required)

Experience:

  • Project coordination: 1 year (Required)
  • CRM software: 1 year (Required)
  • Communication skills: 2 years (Required)

Language:

  • English (Required)

Location:

  • Hyderabad, Telangana (Required)

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