Client Services Manager

Position: Client Service Manager

Location: A 27D, 5th Floor, Sector 16, Noida

Experience: 2 – 4 Years

About the Role

We are looking for a proactive and client-focused Client Service Manager to join our team. The ideal candidate will be responsible for building strong client relationships, managing client accounts, ensuring smooth project delivery, and enhancing overall client satisfaction.

This role demands excellent communication skills, attention to detail, and the ability to coordinate between clients and internal teams efficiently. You will act as the primary point of contact for all client communications, ensuring service excellence at every stage.

Key ResponsibilitiesClient Relationship Management

• Act as the main liaison between the company and clients, ensuring clear communication and high service standards.
• Understand client objectives and ensure all deliverables meet their expectations.
• Maintain long-term client relationships through consistent communication, follow-ups, and value-added interactions.
• Proactively address client concerns, queries, and escalations to ensure satisfaction and retention.

Project Coordination & Execution

• Coordinate with internal departments (creative, marketing, operations, and accounts) to ensure timely project execution.
• Track deliverables, monitor timelines, and ensure adherence to agreed commitments.
• Prepare and present project progress reports and performance insights to clients.
• Maintain organized documentation of all client communications and project briefs.

Business Growth & Upselling

• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Support the business development team in acquiring referrals and new accounts through relationship-driven interactions.
• Contribute ideas to enhance client engagement strategies and service processes.

Operational Efficiency

• Ensure all client deliverables are aligned with brand standards and project goals.
• Manage client billing, approvals, and coordination for invoicing.
• Conduct regular review meetings with clients and internal stakeholders to assess performance and satisfaction levels.

Required Skills & Qualifications

• Bachelor's or Master's Degree in Marketing, Communications, or Business Management.
• 2 to 4 years of experience in client servicing, account management, or relationship management (preferably in event management, media, or marketing).
• Strong communication, presentation, and interpersonal skills.
• Excellent problem-solving, negotiation, and coordination abilities.
• Proficiency in MS Office, CRM tools, and basic project management software.
• High attention to detail, professionalism, and ability to multitask in a fast-paced environment.

Key Attributes

• Client-First Approach
• Solution-Oriented Mindset
• Strong Follow-Up Discipline
• Team Coordination and Ownership
• Ability to Work Under Deadlines

Compensation & Benefits

• Salary: ₹25,000 – ₹35,000 per month
• Performance Incentives: Based on client satisfaction, retention, and business growth.
• Benefits: As per company policy.

Why Join Us?

• Opportunity to work with a fast-growing organization managing premium clients.
• Exposure to cross-functional marketing, branding, and event management activities.
• Growth-oriented culture with continuous learning opportunities.
• Platform to develop leadership, communication, and negotiation skills.

How to Apply

Contact Person - Sanjana Parmar for further details.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• B2B Marketing: 2 years (Preferred)
• Team management: 2 years (Preferred)
• Customer relationship management: 2 years (Preferred)
• Customer acquisition: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person