Desktop Support Engineer
5 days ago
Key Responsibilities
- Provide Level 1 & 2 support for desktops, laptops, printers, and mobile devices.
- Install, configure, and troubleshoot:
- Windows OS
- Microsoft Office 365
- Specialized PV/CRO tools (e.g., Argus Safety, Track Wise, clinical databases)
- Ensure all support is compliant with:
- GDP (Good Documentation Practices)
- 21 CFR Part 11
- HIPAA regulations
- Support user onboarding/offboarding, access management, and hardware setup.
- Maintain detailed documentation of incidents, resolutions, SOPs, and changes.
- Collaborate across teams for IT infrastructure, Validation, QA, and Business stakeholders.
- Assist with system audits, CAPA actions, and regulatory IT support.
- Maintain IT asset inventory and perform routine system health checks.
Additional Responsibilities (Cloud & Development)
- Provide basic support for cloud infrastructure (e.g., Microsoft Azure, AWS, or Google Cloud).
- Assist in deploying or troubleshooting cloud-based applications used by the business.
- Contribute to simple automation scripts, internal tools, or in-house utilities (e.g., using Python, PowerShell, or any scripting language).
- Collaborate with developers or DevOps teams on issue triaging and testing environments.
Required Skills & Qualifications
- Bachelor's degree in computer science, Information Technology, or related field.
- Minimum 3 years of experience in desktop support or IT helpdesk roles.
- Experience supporting users in healthcare, pharma, or clinical research domains.
- Strong understanding of:
- Windows OS
- Office 365
- Active Directory
- VPN, remote access tools
- Familiarity with ticketing systems (e.g., Jira, ServiceNow).
- Basic knowledge of cloud services (Azure, AWS, GCP).
- Ability to read/write simple scripts or code for automation or diagnostics.
- Understanding of IT compliance, GDP systems, and audit processes.
Preferred Qualifications
- Certifications: CompTIA A+, MCSA, ITIL Foundation, or Cloud Certifications (Azure Fundamentals).
- Exposure to:
- Argus Safety, Track Wise, or EDC platforms
- Cloud infrastructure and SaaS-based tools
- Experience working under SOPs in regulated IT environments.
- Programming or scripting experience in Python, PowerShell, or Shell scripting.
What We Offer
- Competitive salary & performance-based bonuses
- Career advancement in healthcare IT & clinical research
- Cross-functional exposure: IT support, compliance, cloud, and development
- Work with global clients in a regulated, collaborative environment
Job Types: Full-time, Permanent
Pay: ₹16, ₹33,333.00 per month
Ability to commute/relocate:
- Selaiyur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Mention your DOB & Current LPA and Expected LPA on your resume
Education:
- Bachelor's (Required)
Experience:
- desktop support or IT helpdesk: 3 years (Required)
Language:
- English, Tamil (Required)
Work Location: In person
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