Desktop Support Engineer

2 days ago

Selaiyur Chennai Tamil Nadu, India Pharmnova Medical Research Pvt Ltd Full time ₹ 1,99,998 - ₹ 3,99,996 per year

Key Responsibilities

  • Provide Level 1 & 2 support for desktops, laptops, printers, and mobile devices.
  • Install, configure, and troubleshoot:
  • Windows OS
  • Microsoft Office 365
  • Specialized PV/CRO tools (e.g., Argus Safety, Track Wise, clinical databases)
  • Ensure all support is compliant with:
  • GDP (Good Documentation Practices)
  • 21 CFR Part 11
  • HIPAA regulations
  • Support user onboarding/offboarding, access management, and hardware setup.
  • Maintain detailed documentation of incidents, resolutions, SOPs, and changes.
  • Collaborate across teams for IT infrastructure, Validation, QA, and Business stakeholders.
  • Assist with system audits, CAPA actions, and regulatory IT support.
  • Maintain IT asset inventory and perform routine system health checks.

Additional Responsibilities (Cloud & Development)

  • Provide basic support for cloud infrastructure (e.g., Microsoft Azure, AWS, or Google Cloud).
  • Assist in deploying or troubleshooting cloud-based applications used by the business.
  • Contribute to simple automation scripts, internal tools, or in-house utilities (e.g., using Python, PowerShell, or any scripting language).
  • Collaborate with developers or DevOps teams on issue triaging and testing environments.

Required Skills & Qualifications

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Minimum 3 years of experience in desktop support or IT helpdesk roles.
  • Experience supporting users in healthcare, pharma, or clinical research domains.
  • Strong understanding of:
  • Windows OS
  • Office 365
  • Active Directory
  • VPN, remote access tools
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow).
  • Basic knowledge of cloud services (Azure, AWS, GCP).
  • Ability to read/write simple scripts or code for automation or diagnostics.
  • Understanding of IT compliance, GDP systems, and audit processes.

Preferred Qualifications

  • Certifications: CompTIA A+, MCSA, ITIL Foundation, or Cloud Certifications (Azure Fundamentals).
  • Exposure to:
  • Argus Safety, Track Wise, or EDC platforms
  • Cloud infrastructure and SaaS-based tools
  • Experience working under SOPs in regulated IT environments.
  • Programming or scripting experience in Python, PowerShell, or Shell scripting.

What We Offer

  • Competitive salary & performance-based bonuses
  • Career advancement in healthcare IT & clinical research
  • Cross-functional exposure: IT support, compliance, cloud, and development
  • Work with global clients in a regulated, collaborative environment

Job Types: Full-time, Permanent

Pay: ₹16, ₹33,333.00 per month

Ability to commute/relocate:

  • Selaiyur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Mention your DOB & Current LPA and Expected LPA on your resume

Education:

  • Bachelor's (Required)

Experience:

  • desktop support or IT helpdesk: 3 years (Required)

Language:

  • English, Tamil (Required)

Work Location: In person

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